Cancellation Policy

Last Updated: August 28, 2026

At Aldervain, we aim to provide customers with a clear process for requesting order cancellations.

1. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible:

support@aldervain.com

Please include your order number and clearly state that you wish to cancel your order.

We will make reasonable efforts to stop the order before dispatch.

Once an order has entered the fulfilment or packing process, it may no longer be possible to stop it before dispatch.

If cancellation is no longer possible, our support team will provide the appropriate next steps.

Once an order has been dispatched and entered the delivery network, we may not be able to intercept or stop the shipment.

If you no longer wish to keep the product after receiving it, you may contact us regarding a return under our Return & Exchange Policy.

If the order has already been delivered, the customer may need to return the product using the instructions provided by our support team.

For standard change-of-mind returns, the customer is generally responsible for the direct return shipping cost.

Approved refunds will be issued to the original payment method.

Where a returned product is required, the refund will normally be processed after the product has been received and checked.

Aldervain does not charge a cancellation fee or restocking fee for eligible cancellations or returns.

Store Name: Aldervain

Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom

Customer Support Email: support@aldervain.com

Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)