Shipping Policy
Last Updated: August 28, 2026
At Aldervain, we aim to provide customers with clear information regarding order processing, shipping and delivery.
1. Order Processing
Orders are normally processed within 2 to 4 business days after payment has been successfully confirmed.
During this period, orders may undergo verification, preparation, quality checks and packaging before dispatch.
2. Estimated Delivery Times
After dispatch, estimated transit time within the United Kingdom is normally 7 to 12 business days.
Total estimated delivery time: approximately 9 to 16 business days.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
3. Shipping Cost
Aldervain currently offers free tracked standard shipping on eligible orders within the United Kingdom.
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
4. Order Fulfilment
Orders placed through Aldervain may be processed through our fulfilment network and third-party fulfilment partners.
Products may therefore be prepared and dispatched from a fulfilment location different from our business address.
Our business address is not necessarily the location from which products are dispatched.
5. Tracking Information
Tracking information will be provided when available after your order has been dispatched.
Final delivery within the United Kingdom may be completed by Royal Mail, Evri, Yodel or another appropriate delivery provider.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
If you notice an error after placing an order, please contact us as soon as possible:
support@aldervain.com
7. Delivery Delays
If your order has exceeded the normal estimated delivery period, please contact our customer support team.
Email: support@aldervain.com
8. Undeliverable or Returned Parcels
If a parcel cannot be delivered and is returned to the fulfilment network, please contact our support team for assistance.
Additional delivery charges may apply where delivery failed because incorrect or incomplete information was provided by the customer.
9. Business Information
Store Name: Aldervain
Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom
Customer Support Email: support@aldervain.com
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)
Our business address is not necessarily the location from which products are dispatched or returned.