Return & Exchange Policy
Last Updated: August 31, 2026
At Aldervain, we want customers to shop with confidence and understand how our return and exchange process works.
1. 30-Day Return Period
Customers may request a return or exchange within 30 calendar days from the date the order is received.
To begin a return or exchange, please contact:
support@aldervain.com
Our support team will provide the appropriate return instructions and designated return address.
2. Condition of Returned Products
Returned products must be new, unworn, unused, unwashed, unaltered, unstained, undamaged and in their original, resaleable condition.
Customers may try on clothing only to the extent reasonably necessary to assess fit, size, appearance and characteristics. Trying on an item for this purpose does not constitute use.
Products showing signs of wear or use beyond normal fitting may not be eligible for return.
3. Sale & Promotional Products
Eligible products purchased during sales or promotional periods are also covered by our return policy, subject to the applicable return conditions.
4. Return Shipping Costs
Returns are accepted by mail using the return instructions and designated return address provided by our customer support team.
For standard change-of-mind returns, the customer is responsible for the direct cost of returning the product and for obtaining and paying for the applicable return shipping label.
Aldervain does not charge a restocking fee.
If a product is faulty, damaged or incorrect, please contact our support team before arranging a return so that we can provide the appropriate return instructions.
5. Exchanges
Eligible products may be exchanged within the 30-day return period, subject to product and size availability.
To request an exchange, contact:
support@aldervain.com
6. Refunds
Approved refunds will be issued to the original payment method.
Once an eligible returned product has been received and checked, approved refunds are normally processed within 7 business days.
Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
7. Return Address
Customers must contact our customer support team before sending a return.
Our business address is not necessarily the designated return location.
Please only send a return to the address provided by our support team.
8. Contact Information
Store Name: Aldervain
Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom
Customer Support Email: support@aldervain.com
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)