Terms & Conditions
Last Updated: August 28, 2026
Welcome to Aldervain.
These Terms & Conditions govern your access to and use of our website, products and services.
By using our website or placing an order, you agree to these Terms & Conditions.
1. About Aldervain
Aldervain is an online menswear store serving customers throughout the United Kingdom.
Website: aldervain.com
2. Use of Our Website
You may use our website for lawful personal shopping and informational purposes.
You must not misuse the website, interfere with its normal operation or attempt to access systems or information without authorisation.
3. Product Information
We aim to provide clear and accurate product descriptions, images, colours, sizes and specifications.
Because colours may appear differently depending on screen settings and devices, minor variations may occur.
Product availability may change at any time.
4. Pricing & Currency
Prices displayed for customers shopping in the United Kingdom are shown in British Pounds Sterling (GBP – £), unless otherwise clearly stated.
The applicable product price and final order total will be displayed before payment is completed.
We aim to ensure that prices displayed on our website are accurate.
If an obvious pricing or technical error is identified before fulfilment, our customer support team may contact the customer and provide the appropriate next steps.
5. Payments
Aldervain currently accepts the following payment methods where available at checkout:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
All payments are processed securely through authorised third-party payment providers.
Orders placed for delivery within the United Kingdom are charged in British Pounds Sterling (GBP – £), unless otherwise clearly stated during checkout.
An order may only be processed after the selected payment method has been successfully authorised.
If a payment is declined, cancelled or cannot be authorised, the order may not be completed.
Aldervain does not generally receive or store complete payment card numbers when payment information is processed directly by an authorised payment provider.
The final order total, including any applicable charges, will be displayed before payment is confirmed.
Availability of Apple Pay, Google Pay, Shop Pay and other payment methods may depend on the customer's device, browser, location and eligibility. Only payment methods displayed as available during checkout can be used to complete an order.
6. Order Confirmation
After successfully placing an order, customers should receive an order confirmation using the email address provided during checkout.
Customers are responsible for ensuring that the information supplied during checkout is accurate and complete.
If you notice an error after placing an order, contact:
support@aldervain.com
7. Order Acceptance
Orders are subject to successful payment authorisation, product availability and order verification.
In certain circumstances, an order may be cancelled if payment cannot be verified, the product becomes unavailable or a clear technical error has occurred.
If an order is cancelled after payment has been successfully received, any applicable refund will be returned to the original payment method.
8. Shipping & Delivery
Orders are normally processed within 2 to 4 business days.
After dispatch, estimated transit time within the United Kingdom is normally 7 to 12 business days.
Total estimated delivery time is approximately 9 to 16 business days.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Orders may be processed through third-party fulfilment partners before entering the final delivery network.
For complete delivery information, please refer to our Shipping Policy.
9. Returns & Exchanges
Eligible products may be returned or exchanged within our 30-day return period, subject to the conditions described in our Return & Exchange Policy.
Customers must contact our support team before sending a return.
10. Refunds
Approved refunds will normally be issued to the original payment method.
Refunds are normally processed within 5 to 7 business days after an eligible returned product has been received and checked.
The customer's bank, card issuer or payment provider may require additional processing time before refunded funds appear in the account.
For complete information, please refer to our Refund Policy.
11. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has already entered fulfilment or has been dispatched, cancellation may no longer be possible before delivery.
For additional information, please refer to our Cancellation Policy.
12. Intellectual Property
Website content, branding, designs, text, graphics and other materials may be owned by, licensed to or lawfully used by Aldervain or the applicable rights holders.
Content must not be reproduced, redistributed or used commercially without appropriate permission.
13. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.
Website maintenance, technical problems or circumstances outside our control may occasionally affect availability.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page together with the applicable update date.
15. Contact Information
For questions regarding these Terms & Conditions or an Aldervain order, please contact:
Email: support@aldervain.com
16. Business Information
Store Name: Aldervain
Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom
Customer Support Email: support@aldervain.com
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)