Contact
Last Updated: August 31, 2026
Customer Support – Aldervain
If you have questions about a product, order, delivery, tracking, return, exchange or refund, our customer support team is available to assist you.
Email: support@aldervain.com
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)
1. Order Support
If you need assistance with an existing order, please contact us and include your name and order number.
Email: support@aldervain.com
2. Order Tracking
Once your order has been dispatched, you will receive shipping confirmation containing your available tracking information.
If you have not received tracking information or require assistance with your shipment, please contact our support team.
3. Returns & Exchanges
Customers may request a return or exchange within 30 calendar days from the date the order is received, subject to the conditions described in our Return & Exchange Policy.
To request a return or exchange, please contact:
support@aldervain.com
Our team will provide the appropriate return instructions and designated return address.
Please do not send products to our business address unless specifically instructed to do so by our customer support team.
4. Refunds
Approved refunds are issued to the original payment method after the applicable returned product has been received and checked.
Approved refunds are normally processed within 7 business days after the returned product has been received and checked.
Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
5. Shipping & Delivery
Orders are normally processed within 2 to 4 business days.
After dispatch, estimated transit time within the United Kingdom is normally 7 to 12 business days.
Total estimated delivery time is approximately 9 to 16 business days.
6. Business Information
Store Name: Aldervain
Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom
Customer Support Email: support@aldervain.com
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)