Contact

Customer Support – Aldervain

If you have questions about a product, order, delivery, tracking, return, exchange or refund, our customer support team is available to assist you.

Email: support@aldervain.com

Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)

1. Order Support

If you need assistance with an existing order, please contact us and include your name and order number.

Email: support@aldervain.com

Once your order has been dispatched, you will receive shipping confirmation containing your available tracking information.

If you have not received tracking information or require assistance with your shipment, please contact our support team.

To request a return or exchange, please contact us within the applicable return period.

Email: support@aldervain.com

Our team will provide the appropriate return instructions and designated return address.

Please do not send products to our business address unless specifically instructed to do so by our customer support team.

Approved refunds are issued to the original payment method after the applicable returned product has been received and checked.

We normally process approved refunds within 5 to 7 business days after the return has been received and checked.

Store Name: Aldervain

Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom

Customer Support Email: support@aldervain.com

Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)