Privacy Policy

Last Updated: August 28, 2026

At Aldervain, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected and used when you visit our website, place an order or contact our customer support team.

1. Information We May Collect

Depending on how you interact with Aldervain, we may collect information such as:

  • Name;
  • Email address;
  • Telephone number where provided;
  • Billing address;
  • Shipping address;
  • Order information;
  • Payment-related transaction information;
  • Customer support communications;
  • Browser and device information;
  • Website usage information.

2. How We Use Information

Information may be used to:

  • Process and fulfil orders;
  • Arrange delivery;
  • Provide order and tracking information;
  • Process returns, exchanges and refunds;
  • Respond to customer support requests;
  • Maintain website security;
  • Prevent fraudulent or unauthorised transactions;
  • Improve our website and services;
  • Send marketing communications where appropriate.

3. Payment Information

Payments are processed through secure third-party payment providers.

Aldervain does not generally receive or store complete payment card numbers when payment information is processed directly by an authorised payment provider.

Payment providers may process information necessary to authorise and complete transactions.

4. Fulfilment & Delivery

Necessary customer information may be shared with fulfilment, logistics and delivery providers where required to process and deliver an order.

This may include information such as the customer's name, shipping address, contact details and relevant order information.

5. Service Providers

We may use third-party service providers to support functions such as website hosting, payment processing, order fulfilment, delivery, analytics, customer support and website security.

Information may be shared with these providers where reasonably necessary for them to perform their services.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, analytics, preferences and marketing purposes where appropriate.

Where available, visitors may manage applicable cookie preferences using the controls provided on our website.

7. Marketing Communications

If you subscribe to promotional communications, you may unsubscribe using the unsubscribe option provided in the communication or by contacting:

support@aldervain.com

8. Data Security

We use reasonable measures designed to help protect personal information from unauthorised access, loss, misuse or disclosure.

Our website uses HTTPS encryption to help protect information transmitted between visitors and the website.

9. Privacy Requests

If you have questions about your personal information or wish to make a privacy-related request, please contact:

support@aldervain.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page together with the applicable update date.

11. Business Information

Store Name: Aldervain

Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom

Customer Support Email: support@aldervain.com

Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)