Refund Policy
Last Updated: August 28, 2026
At Aldervain, we aim to provide customers with a clear and straightforward refund process.
1. Refund Eligibility
Eligible products may be returned within our 30-day return period, subject to the conditions described in our Return & Exchange Policy.
2. Requesting a Refund
To request a return and refund, please contact:
support@aldervain.com
Please include your order number and information about the product you wish to return.
Our support team will provide the appropriate return instructions and designated return address.
3. Change-of-Mind Returns
For standard change-of-mind returns, the customer is generally responsible for the direct return shipping cost.
Aldervain does not charge a restocking fee.
4. Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, defective or different from what you ordered, please contact our customer support team.
Email: support@aldervain.com
Please provide your order number and relevant information regarding the issue.
5. Refund Processing Time
Once an eligible returned product has been received and checked, approved refunds are normally processed within 5 to 7 business days.
Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
6. Refund Method
Approved refunds will normally be issued using the same payment method used for the original purchase.
7. Sale & Promotional Products
Eligible products purchased during sales or promotional periods remain covered by our return and refund policies, subject to the applicable conditions.
8. Contact Information
Store Name: Aldervain
Business Address: 58 Rockfield Road, Anfield, Liverpool, L4 0SF, United Kingdom
Customer Support Email: support@aldervain.com
Customer Support Hours: Monday to Friday, 10:00 AM – 6:00 PM (UK Time)